JC Auto, Inc.
We dropped off our car at 8.30 for an oil change & technician diagnostic for our window, now mind you.. we were there that early because we were told that the technician comes at that time & it would name things faster. 4 hours later I call to ask if it’s ready and they tell me ONLY the oil change was done because the technician wasn’t available until 1 o’clock. Knowing the customer is waiting ON THE STREET FOR OVER FOUR HOURS, nobody bothered to let us know that the diagnosis wasn’t even started.. It’s a shame they don’t care about their customers time.. I’m obviously no mechanic but I also own a business & if somebody comes 8.30 and I know I’ll take 4 hours to look at their case (while they wait in the cold) I usually let them know out of respect.. finally at 1 they looked at the car and after 10’ said it will take 30’ to do the diagnosis.. after all this, they told me at 2 o’clock that the car can’t be fixed Bc they need to order the part, they can’t just pull my window up 😹 moral of the story I waited almost 6 hours & almos 300$ on an oil change Positive: the guys was SO nice that he let me use the restroom.. UPDATE: I went to ANOTHER mechanic and they literally fixed it in 20’ for 50$ I have it recorded to prove it